Ordering Policies

How long will it take to receive my order?

We fill orders within 1-3 business days and orders in the United States arrive within 3-5 business days from the date of shipment. International orders take 8-10 days. (Please note: the warehouse is not open, and does not process or ship orders, on weekends or U.S. national holidays.) Shipping time varies according to distance from our offices. We ship all orders through USPS.

Free product satisfaction

We know that if our products are used as directed, you have at least a 98% chance of the product working for you at some level; that is, if you give our products the chance to work for you. That means using our products faithfully for the allotted time.

We want you to be satisfied with your experience with our products, be realistic about your expectations. Be patient and allow the products sufficient time; herbal products take more time to work than conventional treatments.

Miscellaneous Policies

  • A: We understand that everyone's body is different including; metabolism, diet, chemistry, genetics, personal habits and how it can effect how our products will work for you personally. Results vary depending on how well your body incorporates herbs and this may take anywhere from 2 weeks to 6 months or more. You are encouraged to use all the products according to the directions to ensure the quickest most effective results. The largest cause of people not responding to our products is due to a lapse in the program(s) or diversion from the instructions. It is vital that you follow the program(s) exactly as prescribed. The serving sizes/amounts used need to be on a consistent and regular schedule to achieve the desired results. Most people who do not see positive results with our products have generally not used the products correctly or long enough. Please be patient & allow the products sufficient time to work. If our products do not meet your desired goal, it does not mean that it did not work for you. If your symptoms were reduced or it took longer than expected they worked.

    B: Give our products the best chance to work for you by following the dietary guidelines, which are staying away from caffeine, alcohol, cigarettes and carbonated beverages. Research shows that 98% of people show improvement with our products by the end of 90-180 days. Because of this research, we ask that everyone give our products a fair chance to work by taking/using 3 to 6 bottles for 90-180 days. Our products should start taking effect anywhere from one to three months and for best results from six months. Our goal is to provide you with excellent customer support & service with our products as your satisfaction & success are very important to us!

    C: If you do not email the customer service department before the 30th of each month, the free products will be voided. The free product satisfaction is limited to 6 months. After 6 months you will no longer be able to receive free products.

    D: Reorders constitute satisfaction so if you do not contact the customer service department at the end of your 3 or 6 month period stating the products haven't worked for you, the free product satisfaction will be voided once a reorder is placed. All promotional sale & individual product orders are final & do not qualify for free products. Obvious, intentional abuse or fraud will void our free product satisfaction to that person(s). There will be no refunds given for refused packages due to customer refusal when delivery is being attempted.

    E: Please be aware that additional taxes and tariffs may apply on international orders. We have no control over them and cannot be responsible for them. You may wish to contact your local postal service or import/customs office to find out what charges are applied to foreign purchases. We cannot guarantee that your country does not have restrictions regarding importation of herbal products, so please be sure to check before ordering, as we are not responsible for packages that are confiscated or destroyed by customs agents.

    F: Cancellation Policy - Due to our processing system, we are unable to cancel orders. At this point, we can only accept exchanges. Please be sure you want what you've ordered.

    G: If you have an existing illness or allergies of any kind, we stress the importance of speaking to your physician about the herbs in our products prior to making your purchase, as we are unable to return the products if you can not use them.

    H: In regards to product descriptions, product labels, individual supplement facts and various other informational content found throughout our website and included pages, we try our best to provide current and accurate information. If typographical errors appear on or within our website, we sincerely apologize and appreciate all help in identifying such errors so as to correct them as quickly as possible. Nonetheless, we cannot be held responsible for typographical errors and assumes no responsibility for said errors. While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem.

    I: We ask that you read and understand this policy thoroughly before making your purchase. By ordering you are agreeing with the terms and conditions outlined. If there is any part you do not understand, please e-mail our customer service department. We make no exceptions in whole or in part of this policy.

    We make no exceptions to our policy. We ask that you read and understand our policies thoroughly before making your purchase. By ordering you are agreeing with the terms and conditions outlined. We make no exceptions in whole or in part of this policy.